Roll996 Privacy Policy – How We Protect the Personal Data & Information of Malaysian Players

Roll996 takes privacy protection extremely seriously. This Privacy Policy is written in English because we operate for Malaysian players, and we believe you deserve a clear understanding of how your personal data is handled – without having to translate or second-guess complex legal terminology.

This policy applies to all information collected by roll996 through the roll996.best website, mobile applications (where applicable) and all interactions you have with our platform – including account registration, deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, ShopeePay and Boost, gaming activity and communications with our customer support team.

Roll996 acts as the data controller – meaning we determine why and how your personal data is processed. We do this in line with our responsibility to ensure every Malaysian player who trusts our platform receives data protection that is worthy of that trust.

Roll996 only collects data that is genuinely necessary to manage your account, process transactions securely, and deliver the best possible gaming experience. We do not collect excessive or irrelevant data beyond the scope of the services we offer. Below are the categories of data we collect:

Roll996 collects information through several channels — all of which happen either directly from you or automatically as you use the platform. We believe you should know when and how your data is collected, so there are no unwanted surprises.

Roll996 uses collected personal data solely for legitimate and necessary purposes. We never use your data for purposes not stated in this policy without first obtaining your consent. The following are the primary purposes for which data is used at roll996:

• Account Management & Identity Verification – To create and manage your roll996 account, verify your identity during registration and the KYC process for large withdrawals, and ensure that only the legitimate account owner can access it.
• Deposit & Withdrawal Processing – To process all financial transactions securely and accurately, including deposits via Malaysian e-wallets and withdrawals to your preferred payment method.
• Gaming Services Provision – To give you access to all games on roll996 — slots, Live Casino, poker, lottery, Malaysia Super League and EPL Sports Betting — as well as to manage your VIP points and loyalty rewards.
• Security & Fraud Prevention – To detect and prevent unauthorised access, fraud, money laundering and any activity that violates roll996's Terms & Conditions.
• Customer Support – So that roll996's 24/7 support team can assist you more effectively with enquiries, complaints or technical issues by referencing your account context.
• Service Communications – To send you important account notifications such as deposit confirmations, withdrawal approvals, terms updates and critical security information.
• Marketing (With Consent) — To send promotional information, bonuses, and exclusive offers via email or SMS notifications — only if you have consented to receive marketing communications during registration or through your account settings.
• Platform Improvements – To analyse usage patterns on an aggregated and anonymised basis, helping the roll996 team improve platform performance, design, and content over time.
• Responsible Gaming – To identify playing patterns that may indicate signs of problem gambling, and to notify players or offer appropriate support tools, in line with roll996's commitment to Responsible Gaming.

Roll996 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. This is a non-negotiable principle in our privacy policy. However, there are limited situations where roll996 may need to share your data with certain parties — all of which are transparently disclosed here:

• Malaysian Payment Processors – Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), ShopeePay and Boost receive only the minimum transaction information necessary to process your deposits and withdrawals. This data is handled in accordance with each provider's own privacy policy.
• Technical Service Providers – Third parties that assist roll996 with technical operations such as server hosting, platform analytics and cybersecurity monitoring. All such vendors are bound by strict confidentiality agreements and may only use your data for the specifically stated purposes.
• Game Providers — Game providers such as Pragmatic Play, Microgaming, and Habanero may receive anonymised player identifiers to enable games to function correctly. They do not receive your name, phone number, or any personal details that could directly identify you.
• Legal Authorities – roll996 may be required to disclose certain data to Malaysian government authorities or law enforcement agencies if ordered by a court of competent jurisdiction or as part of a legitimate legal compliance obligation.

Roll996 continuously invests in security infrastructure to ensure the personal and financial data of Malaysian players is protected at all times. This goes beyond legal compliance – it is a genuine responsibility to the players who have entrusted us with their information.

The security layers we have implemented at roll996 include:

Roll996 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored in your web browser when you visit a website. They help the platform remember your preferences, maintain your login session, and understand how players use the platform so we can keep improving it.

Types of Cookies We Use:

• Essential Cookies (Required) – Required for core platform functions such as maintaining your login session, account security, and transaction processing. These cookies cannot be disabled as they are essential for the platform to operate.
• Preference Cookies — Saving your preferences such as interface language, favourite game types, and display settings. This allows roll996 to deliver a more personalised experience on your next visit.
• Analytics Cookies – Collects information on how players use the platform on an aggregated and anonymised basis – most visited pages, most popular games, response times, and more. This data is used for platform improvements, not to identify individual players.
• Security Cookies – Helps roll996's systems detect and prevent unauthorised login attempts, cyberattacks and fraudulent activity by analysing unusual session patterns.

Managing Cookies: You can manage and delete cookies through your web browser settings at any time. However, disabling essential cookies may prevent certain roll996 platform functions from working properly, including the ability to log in or complete transactions.

As a roll996 player who has provided us with personal data, you hold certain rights regarding that data. roll996 respects these rights and will work to resolve any related request within a reasonable timeframe.

To exercise any of the rights above, please submit a written request to support@roll996.best stating your account number and the right you wish to exercise. roll996 will respond within 14 business days. For more complex cases, the response time may be up to 30 days – and we will notify you if this is the case.

Roll996 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required under Malaysian law. We do not keep data longer than needed — this is part of the "minimum data" principle we uphold.

General data retention guidelines at roll996:

• Active Account Data – Retained for as long as your account is active on roll996 and for a reasonable period after account closure for dispute resolution and legal compliance purposes.
• Financial Transaction Records — Deposit, withdrawal, and KYC records may be retained for up to seven (7) years in accordance with applicable financial and anti-money laundering legal requirements.
• Security Logs — Access logs and account activity records kept for security purposes are typically retained for 12 months and then deleted or anonymised.
• Support Communications — Customer support conversation records are retained for 24 months for quality control purposes and to help us provide you with better service in future sessions.
• Marketing Data – Marketing communication preferences and associated data are retained until you withdraw consent or request deletion.

Once the retention period expires or you submit an eligible data deletion request, roll996 will fully delete or anonymise that data from our systems within a reasonable timeframe.

Roll996 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements or player feedback. This is a normal process that takes place across all responsible online platforms.

When a material change occurs — meaning a change that significantly affects how we handle your personal data — roll996 will:

• Updating the "Last Updated" date at the top of this page and in the Hero section.
• Sending a notification via email to the address registered on your account, or displaying a prominent notice on the platform the next time you log in.
• Provide reasonable advance notice before changes take effect, unless the change is immediately required for legal or security reasons.

Your continued use of the roll996 platform after the effective date of any changes constitutes your acknowledgement that you have read and agreed to the latest version of this Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request a withdrawal of any remaining funds.

This Privacy Policy was last updated on January 2026. We encourage all roll996 members to review this page regularly.